"'What works?'...when it comes to communicating the value of IT investments...Glenn M. Miller has the answer..."

"Don't expect Industrial Light and Magic effects from these series, produced with home consumer equipment and a PC. But CIO's and IT directors will find techniques and tricks that can help them assess the real payoff from IT and deliver that message effectively to the executive team."

"Much of the art of communicating IT's value is political, so Miller has put together a second videotape series called Political Skills for IT."

"But cumulatively, Miller's recommendations will help an embattled information officer and IT department turn the corner in communicating their value to the business"